Returns & Exchanges
At Chupacabra Offroad, we want you to be fully satisfied with your gear, which is why we offer a 30-day return window for all unwashed and unworn apparel. If your items don't fit the adventure, we are here to help with a seamless exchange or refund process.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely pack your items in their original packaging.
Drop Off Package
Hand your package to the designated carrier or drop it off at any official collection point within 7 days of receiving your label.
Receive Refund or Exchange
After our team inspects the returned items, we will process your refund or ship out your new exchange items within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing